Case Study : Cox Health

About the Healthcare System

A growing healthcare network serving multiple communities through six hospitals and over 80 clinics. Their facilities include a Level 1 trauma center, critical access hospitals, and numerous specialty care locations, supporting thousands of patients daily.

Summary

The Human Challenge

A Privacy Team Lead with over a decade of experience, faced a common struggle in healthcare management:

"We were drowning in different systems. Our privacy team documented things one way, security another, and compliance had their process. Finding anything was like searching for a needle in a haystack."

The challenges were deeply personal:

• A small but dedicated privacy team of two people managing an entire healthcare system
• Overwhelming workload during a major electronic health record transition
• Regular organizational changes create communication hurdles
• Frustrated staff spending precious time searching through multiple systems
• Teams working in isolation despite sharing similar goals

"Everyone was so busy," the privacy team lead recalls. "We'd send emails starting with 'I don't know if you're the right person, but maybe you can help?' It wasn't sustainable."

Finding the Right Solution

After experiencing disappointment with previous vendors, the team was hesitant about new solutions. "I tend to distrust vendors," she shares. "I usually feel like I'm being pushed into something, but this experience was different."

They implemented a unified privacy and compliance platform that brought together:

• Privacy documentation
• Security assessments
• Incident monitoring
• Disclosure logging
• Compliance tracking

The transformation was immediate and meaningful:

For the Privacy Team: "It's made our world so much easier. We can flip between tasks without logging into different systems. Everything just flows."

For Leadership: "Our VP no longer has to search through multiple folders and systems. Everything she needs is right there."

For Staff: "Even team members who aren't tech-savvy found it easy to use. That was huge for us."

What Made It Work

Several key factors contributed to their success:

1. Easy-to-Use Design "We don't have to go through 12 steps to make it work the way we want. It's straightforward and practical."
2. Unified Approach "Having everything in one place changed everything. When you have an angry patient on the phone and need to find information fast, you can't afford to waste time searching multiple systems."
3. Responsive Support "The support team actually listens. They're quick to respond and genuinely helpful - not just trying to sell you something new."

Streamlining Efficiency and Security in Healthcare

As healthcare systems adapt to increasingly complex demands, this organization has leveraged the platform to centralize its operations. 

Beyond initial implementation, the team recently expanded its use into risk assessments and additional security modules to enhance data management and compliance.

"We're finding new ways to make our work more efficient," shared the privacy team lead. "It's not just about having a tool—it's about having the right partner."

The Power of Centralized Documentation

For organizations facing similar challenges, unity matters. Keeping documentation in a single system reduces friction, simplifies workflows, and enables teams to prioritize what matters most—patient care.

"When everything's scattered, it creates frustration and wastes valuable time," the privacy team lead emphasizes.

Conclusion

This success story demonstrates how technology and a human-centered approach can transform healthcare privacy and compliance operations. 

Focusing on practical needs and real-world challenges, this healthcare system found a solution that works for everyone - from privacy specialists to compliance officers to front-line staff.

"At the end of the day," the privacy team lead reflects, "it's about making our jobs easier so we can focus on what matters - taking care of our patients."