About the Organization
Anderson Healthcare is a regional healthcare network based in
southwestern Illinois that includes Anderson Hospital, a 144-bed acute care
facility, a community hospital, an ambulatory surgery center, a cancer care
center, and other specialty healthcare services. The hospital itself sees over
7,400 inpatient admissions and 119,000 outpatient visits each year.
Summary
|
Challenges |
Solutions | Gains |
| Manual processes for privacy incident documentation and business associate agreements. |
Implementation of CompliancePro Solutions to streamline and centralize processes. |
|
The Story
Like many small health systems, Anderson Healthcare faced significant challenges managing its privacy incidents and business associate agreements. Their processes were largely manual, leading to inefficient workflows and preventing more proactive, preventative measures.
When Ashley Brown, RHIA, became the Director of compliance and Privacy at Anderson, she was already familiar with CompliancePro Solutions and founder, Kelly McLendon. Having worked with the SaaS offering at her previous position at Missouri Delta, she advocated bringing the same capabilities to her new position for streamlining Anderson's privacy and HIM processes. She found the platform's database capabilities essential for maintaining consistent and accessible documentation, especially given the challenges of a small staff and frequent internal transitions.
The smooth implementation of CompliancePro Solutions at Anderson Healthcare resulted in quick, substantial improvements. The platform allowed for the centralization of privacy incident documentation and business associate agreements, making it easier to manage and retrieve documents. The customizable features of the platform enabled
Ashley to tailor it to the specific needs of Anderson Healthcare, adding new facilities and categories as required without delays.
The transition to CompliancePro Solutions also facilitated better reporting and analysis of privacy incidents, helping the organization identify trends and tailor education to address the most common issues. “Before [CPS] there was no way for me to give [leadership] the big picture of ‘How are we doing as a whole with privacy and what can we improve or
change?’” commented Brown. “Because I couldn't really track our trends, those privacy incidents. All of my time is being spent on actually documenting those privacy incidents."
“The implementation of CompliancePro Solutions has been a significant time saver. The ability to customize and manage documentation centrally has transformed our privacy program.”
- Ashley Brown, Director, Compliance and Privacy,
Anderson Healthcare
The side benefit of implementing CPS was that it allowed Brown to focus more on policy changes and education to optimize the program as a whole. “By automating our processes with CPS, we've freed up valuable time, allowing us to focus on the trends that matter most. This shift has made our privacy education far more relevant and effective. If we lost CPS, we would just have to go back to all of our manual processes and I would have to revert and kind of downgrade our privacy program as a whole.“
“With CompliancePro Solutions, we can now track and trend our privacy incidents, allowing us to tailor our education to what's relevant instead of generalized information.”
- Ashley Brown, Director, Compliance and Privacy, Anderson Healthcare
As an active member of the CompliancePro Solutions community, Brown also took a moment to comment on the customer service aspect of the company: “I don't wait for anything and all of my suggestions are kind of taken as to what can be improved.”
